Listen In is a party for all and aims to be an inclusive, accessible, and enjoyable experience for everyone. We are constantly working on ways to improve the festival experience for our patrons. We understand that when deciding about whether to attend a music festival, knowledge is power, so here are some things that might be useful for you to know before you arrive.
Listen In will have:
• Viewing Platforms
• Accessible toilets
• Carer/Companion card tickets
• A dedicated accessibility support team
• An accessibility hotline to message for assistance on show days
• Dedicated lanes at entry, bars and lowered service points
• AUSLAN services for select artists
Accessibility Ticket
If you have any accessibility requirements, we strongly recommend purchasing an Accessibility ticket. There is no price difference for this ticket, but it helps ensure you receive Festival Accessibility information from us before the show and will help us to provision adequate resources on the day.
Accessible tickets can be purchased here
16+ Accessible Patrons
In Adelaide, 16+ patrons do not have to be accompanied by a responsible adult. There will be a Youth Team on site wearing green Hi Vis who are able to assist if you are lost, feeling overwhelmed or need any help. There is a dedicated accessible entry lane for 16+ patrons. 16+ accessible patrons will have access to all the facilities listed below except for VIP.
Carers / Companion Cards
We know that equal access can sometimes mean being accompanied by a Carer. Listen In offers complimentary carer/companion tickets for companion card holders. If you’d like to request a companion ticket, visit the link below and fill in the request form. You’ll need your Moshtix order number (from when you bought your own ticket to Listen In) and a copy of your companion card.
https://tixsupport.moshtix.com.au/hc/en-us/requests/new
IMPORTANT- We are more than happy to facilitate any companion swaps should your companion need to be replaced with someone else during the day. Just ask the Front Gate Manager or the Accessibility Manager and they will help organise this.
Accessibility Hotline
To help improve the experience for our accessible patrons we will be operating an accessible hotline on the day of Listen In Adelaide. The hotline phone will be monitored by the Accessibility Manager for the duration of the day and can be reached through both phone call and text message. Please feel free to contact the hotline if you’re facing any access issues, need support, or have any questions related to accessibility at Listen In Adelaide.
We strongly recommend contacting the number through WhatsApp, as mobile phone reception is likely to drop out as the festival gets busier.
The Accessibility Hotline Number is 0497 932 448. This number is only active on Sunday 29th September 2024.
To discuss any accessibility requirements prior to this date, please call our office number on 02 9699 2454 or email [email protected].
Accessibility Liaisons
To help ensure a positive, safe experience for our accessible patrons, Listen In Adelaide will have a dedicated Accessibility Liaison team on site, lead by an Accessibility Manager. They will be stationed on the viewing platforms and roaming throughout the festival. They can be reached by contacting the Accessibility Hotline number or asking any of our crew in yellow shirts. They’re there to help in any way they can so please reach out if you need assistance.
Assistance Animals
Assistance animals are welcome at this event as we understand that equal access can sometimes mean having one accompany you. Please ask one of our friendly staff or Accessibility Liaison for assistance. Assistance animals are trained to assist a person with disability and meet standards of hygiene and behaviour that are appropriate for an animal in a public place. If you would like to discuss how we can support you and your Assistance Animal on site before Listen In, please email [email protected]
Getting to the Festival
Parking
There is no dedicated patron parking for Listen In Adelaide. The closest public parking is limited street parking on Sir Donald Bradman Drive and is subject to council signage and meters for parking restrictions. The closest car park is Secure parking on 165 Franklin Street in the CBD and is approximately a 15 minute walk from the event site. The path of travel is concrete footpaths. We strongly suggest booking in advance as it will sell out.
More information about Secure Parking here
Drop Off and Pick Up
The accessible drop off and pick up location is at the Main Patron Drop off/Pick up location on Sir Donald Bradman Drive and will be operational from 1pm – 11:30pm. There is a continuous path of travel via footpath from the drop off point to the accessible entrance.
Accessible Entry
The accessible entrance is at the Main Entry and is located on Sir Donald Bradman Drive. It is identifiable by the Accessible Sign. This location is also the best place to exit when you’re leaving Listen In Adelaide. There will be dedicated accessible entry lanes for 16+ ticketholders, 18+ ticketholders and VIP ticketholders.
If you need assistance during the entry process, please see the Guest Services Team near the accessible entry lanes or speak to the Front Gate Manager (who can be spotted by their lanyard and radio).
Moving Around The Site
Listen In Adelaide is a greenfield site – this means that the majority of the site is grass. The ground is relatively flat. Event areas and facilities including bars and toilets can occasionally get congested, so if you require assistance to move from one area of the site to another, we encourage you to contact the Accessibility Hotline or ask any of our event staff for assistance.
Accessible Toilets
We have ample accessible toilets on site. There is one in the VIP area and at every block of toilets. Check the accessible patron map for their exact locations. The accessible toilets are identifiable by this symbol.
Accessible Viewing Platform
There will be an accessibility viewing platform at the Atari stage at Listen In Adelaide. The viewing platforms are solely for the use of our accessibility patrons plus one other. Chairs are provided on the platform. The viewing platform is identifiable by this symbol.
Event Facilities
At Listen In Adelaide, the bars, Anything Anytime (Cloakroom/Recycling/Phone Charging/Info) and Merchandise will have Accessible service points with lowered counters. These will have signage above them that reads “Accessible”.
AUSLAN
Listen In Adelaide will have AUSLAN services available for select artists. We may add AUSLAN to more artists listed below.
Captioning
Listen In will not have captioning.
Lighting/Special Effects Considerations
Please bear in mind that some artists at Listen In request special effects for their performances. This can include but is not limited to Flames, CO2 and Close Proximity Fireworks. To make sure you’re aware of what to expect, please check back here closer to the show for more information on the special effects at each stage.
First Aid
Listen In Adelaide will be operating an advanced Medical Facility and a crowd care, Harm Minimisation space by Red Frogs. Inside the event, these tents are next to each other near the VIP area and are noted on the accessible patron map. There will be an external Red Frogs tent at the front entry for any patrons who need care before they enter the festival.
There is an Under 18 Youth Zone for any under 18 patrons who need some time out for any reason or need help. This is located next to the Medical and Red Frogs tents inside the event. The Red Frogs team will also be out roaming the festival in their black and red t-shirts and hi-vis, handing out sunscreen and lollies and are always up for a chat. They’re there to support you if you’re feeling overwhelmed, unsafe, or are unwell.
Emergency Evacuation Procedures
In the unlikely event of a site evacuation, please make your way to the Main Entrance and follow the directions of event staff and security to the closest Assembly Area. The Accessibility Liaison team will be available to assist you in this process if required and is briefed to travel to the Accessible viewing platform to help and then to the Accessible exit point.
Contact Us
We are happy to assist people with accessibility requirements in making plans for a pleasant and safe festival experience.
Before the event: Please get in touch with us at [email protected] or phone 02 9699 2454.